12bat Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 12bat ("Company", "we", "us", "our"), governing your access to and use of the website located at https://12bat.io and all associated services, games, betting markets, promotions, and features offered through the platform (collectively, the "Platform").

By accessing the Platform, creating an account, or placing a bet or wager of any kind, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree with any part of these Terms, you must immediately stop using the Platform and close your account.

12bat reserves the right to amend these Terms at any time. Updated Terms will be published on this page with a revised effective date. Your continued use of the Platform after any such amendment constitutes your acceptance of the updated Terms. It is your responsibility to check this page periodically for changes.

Access to and use of the 12bat Platform is strictly limited to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age at the time of registration and at all times while using the Platform.
• You are accessing the Platform voluntarily and of your own free will.
• You are not a resident of any jurisdiction in which online betting or gambling is prohibited by applicable law.
• You are not acting on behalf of a third party when registering or placing bets.
• You have not previously been excluded or banned from the 12bat Platform for any reason.
• You are not a current employee, contractor, or immediate family member of an employee of 12bat or any of its affiliated companies.

12bat takes its age verification obligations seriously. We reserve the right to request documentary proof of age at any time. If you are unable or unwilling to provide satisfactory age verification documents, your account will be suspended and all pending withdrawals will be placed on hold pending review. Any winnings accrued by an underage player will be forfeited in full.

To access the full range of services on 12bat, you must register a personal account. During registration, you agree to provide accurate, complete, and up-to-date information including your full legal name, date of birth, residential address, email address, and mobile phone number.

Each individual may hold only one active account on the 12bat Platform. Creating multiple accounts — whether using the same or different personal details — is strictly prohibited. If duplicate accounts are detected, 12bat reserves the right to close all associated accounts and forfeit any balances held within them.

As part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance procedures, we may require you to submit identity verification documents including, but not limited to:

• A valid government-issued photo identification (National ID Card, Passport, or Driving Licence).
• Proof of residential address issued within the last three months (utility bill, bank statement).
• Proof of ownership of the payment method used for deposits (e.g., screenshot of bKash or Nagad account).
• A selfie photograph holding your identification document, if requested.

Failure to provide requested verification documents within the timeframe specified by 12bat support may result in account suspension and the withholding of withdrawal requests until verification is complete.

All financial transactions on the 12bat Platform are processed in Bangladeshi Taka (BDT). We support the following approved payment methods for both deposits and withdrawals:

• bKash — Mobile Financial Service
• Nagad — Bangladesh Post Office MFS
• Rocket — Dutch-Bangla Bank MFS
• Upay — United Commercial Bank MFS
• Dutch-Bangla Bank direct transfer
• BRAC Bank direct transfer
• City Bank direct transfer

The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000. Maximum transaction limits may apply and will be communicated through your account dashboard or by our support team.

Deposits are generally credited to your 12bat account within minutes of confirmation. Withdrawals to mobile wallets (bKash, Nagad, Rocket) are typically processed within 10 minutes during normal operating hours. Bank transfers may take up to 2 business days depending on the receiving institution.

12bat does not charge fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction charges, for which 12bat accepts no responsibility. Exchange rate fluctuations do not apply as all transactions are processed in BDT.

We reserve the right to delay or withhold any withdrawal pending satisfactory completion of KYC verification, resolution of a responsible gaming query, or investigation of suspected fraudulent activity.

12bat offers various bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to the specific terms and conditions published alongside each individual promotion. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail.

General bonus conditions applicable to all 12bat promotions include:

• Bonus funds must be wagered a minimum number of times (the "wagering requirement") before any withdrawal of bonus-derived winnings is permitted. The specific wagering requirement will be stated in the promotion details.
• Wagering requirements must be completed within the specified time period. Unused bonus funds and associated winnings will expire automatically upon the deadline.
• 12bat reserves the right to determine which games and bet types contribute to wagering requirements. Live casino games and certain slot titles may contribute at a reduced rate.
• Only one bonus may be active at any given time unless explicitly stated otherwise in the promotion terms.
• Bonuses are personal to each account holder and may not be transferred.

12bat reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. Decisions regarding bonus eligibility and disputes are final and binding.

All bets placed on the 12bat Platform are subject to the specific rules applicable to each sport, market, or game type. These rules are accessible within the Platform's help and rules sections. By placing a bet, you confirm that you have read and understood the applicable rules for that market or game.

12bat reserves the right to:

• Suspend, void, or cancel any bet or wager where there is evidence of technical error, data feed failure, or manifest error in odds pricing.
• Limit the maximum stake or payout on any bet at any time and for any account, without prior notice.
• Void bets placed after an event has already concluded, where the outcome was known at the time of placement.
• Refuse any bet at our sole discretion without being required to provide a reason.

In-play (live) betting markets are subject to temporary suspension during significant in-game events (wickets, goals, video reviews). Bets placed during such suspension periods may be voided at 12bat's discretion.

For casino games, all outcomes are determined by certified random number generation (RNG) systems. The theoretical return-to-player (RTP) percentages for each game are available in the game information panel. 12bat does not manipulate game outcomes under any circumstances.

The following activities are strictly prohibited on the 12bat Platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of funds, and may result in referral to law enforcement authorities:

• Fraud and Identity Theft: Using false identity information, impersonating another person, or submitting forged documents during the registration or verification process.
• Money Laundering: Using the Platform to deposit, transfer, or withdraw funds derived from illegal activity. 12bat complies with all applicable anti-money laundering regulations and will report suspicious activity to the relevant authorities.
• Match Fixing and Insider Information: Placing bets using knowledge of a pre-arranged match outcome or using non-public insider information to gain an unfair advantage.
• Automated Betting Systems: Using bots, scripts, artificial intelligence tools, or any automated system to place bets, exploit bonuses, or interact with the Platform in a non-human manner.
• Collusion: Coordinating with other players to manipulate the outcome of poker, card game, or casino table game results.
• Chargebacks: Initiating an unauthorised chargeback or payment reversal through your payment provider after funds have been credited to your 12bat account.
• Platform Exploitation: Deliberately exploiting technical errors, software bugs, or loopholes to gain an unfair financial advantage.

12bat is deeply committed to responsible gaming. We believe that gambling should be an enjoyable form of entertainment, not a source of financial distress. We provide a range of tools to help you manage your gambling activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account. Once set, limits cannot be increased for a cooling-off period of 24 hours.
• Time-Out: Take a short break from gambling for a period of 24 hours, 7 days, or 30 days. During a time-out, you will be unable to log in, deposit, or place bets.
• Self-Exclusion: Request a permanent or long-term self-exclusion from the Platform. Self-exclusions of 6 months or more are considered permanent unless a formal request to reinstate is made after the exclusion period has fully elapsed.
• Reality Checks: Receive periodic pop-up reminders of how long you have been playing during any given session.

If you believe your gambling is becoming a problem, we strongly encourage you to contact our support team at [email protected] or visit our Responsible Gaming page for further guidance and external support resources.

12bat collects, stores, and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

We use your personal data for purposes including account management, identity verification, fraud prevention, customer support, regulatory compliance, and (where you have given consent) marketing communications. We do not sell your personal data to third parties.

For full details of how we handle your personal information, your data rights, and how to contact us regarding data queries, please review our Privacy Policy.

All content on the 12bat Platform — including but not limited to the website design, graphics, logos, text, game interfaces, software, and trademarks — is the exclusive intellectual property of 12bat or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, or commercially exploit any content from the Platform.
• Reverse-engineer, decompile, or disassemble any software or technology used in the Platform.
• Create derivative works based on Platform content.
• Remove or obscure any copyright, trademark, or proprietary notices on the Platform.

Any unauthorised use of 12bat's intellectual property will be subject to legal action and claims for damages.

12bat endeavours to maintain continuous availability of the Platform 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted access and accept no liability for losses arising from:

• Scheduled or emergency maintenance periods.
• Internet connectivity failures on the user's end.
• Third-party service outages including payment gateway downtime.
• Force majeure events beyond our reasonable control.
• Technical malfunctions affecting the delivery of live data feeds for in-play betting.

In the event of a technical malfunction that affects the integrity of a game round or bet, 12bat reserves the right to void the affected bets and return stakes to the players' accounts. No additional compensation will be offered for inconvenience caused by technical issues.

12bat reserves the right to suspend, restrict, or permanently close any account at any time and without prior notice in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected or confirmed fraudulent activity.
• Suspected or confirmed money laundering or terrorist financing activity.
• Providing false, inaccurate, or misleading information during registration or verification.
• Failure to complete identity verification within the required timeframe.
• Chargebacks or payment disputes initiated by the player.
• At the player's own request for self-exclusion or account closure.

Upon account closure, any remaining real-money balance (excluding bonus funds and bonus-derived winnings subject to incomplete wagering requirements) will be returned to the player via their verified payment method, subject to the completion of any pending verification or investigation.

Players wishing to voluntarily close their account may do so by contacting [email protected] with their request. Account closure requests will be processed within 5 business days.

It is your sole responsibility to determine whether any taxes, duties, or levies apply to your winnings or gaming activity in your jurisdiction and to fulfil those obligations accordingly. 12bat does not provide tax advice and accepts no responsibility for any tax liability arising from your use of the Platform.

12bat will not deduct taxes from your winnings on your behalf unless required to do so by applicable law. If 12bat is legally required to withhold any portion of winnings for tax purposes, the withheld amount will be notified to you in your transaction history.

To the fullest extent permitted by applicable law, 12bat, its directors, officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use the Platform or any part thereof.
• Any loss of funds, winnings, or opportunities arising from technical malfunctions, connectivity failures, or system errors.
• Unauthorised access to your account resulting from your failure to maintain password security.
• Decisions made by you based on information provided on the Platform, including odds, statistics, or game information.
• Any interruption, suspension, or termination of Platform services.

In no event shall 12bat's total aggregate liability to you exceed the total amount deposited by you into your 12bat account in the 30 days immediately preceding the event giving rise to the claim.

If you have a complaint regarding any aspect of the 12bat Platform — including a disputed bet outcome, a delayed withdrawal, a bonus calculation error, or a customer service interaction — we encourage you to follow the process below:

1. Step 1 — Contact Support: Submit your complaint to our support team at [email protected] within 30 days of the relevant incident. Include your username, the date and time of the incident, and a detailed description of the issue.
2. Step 2 — Internal Review: Our support team will acknowledge your complaint within 24 hours and aim to provide a resolution within 5 business days. Complex cases may take longer, in which case you will be kept informed of the progress.
3. Step 3 — Escalation: If you are not satisfied with the outcome of the internal review, you may request escalation to a senior member of our compliance team by replying to the original support correspondence with the word "ESCALATE" in the subject line.

All complaints must be submitted in writing via email. Complaints submitted more than 30 days after the relevant incident may not be considered. 12bat's decision following the escalation process is final and binding.

These Terms & Conditions shall be governed by and construed in accordance with applicable international online gaming standards. By using the 12bat Platform, you acknowledge that this is an internationally operated platform accessed voluntarily and that you take responsibility for ensuring your own compliance with local laws and regulations in your jurisdiction.

12bat makes no representation that the services offered on this Platform are lawful or available for use in all jurisdictions. It is your responsibility to ensure that your use of the Platform complies with all applicable laws in your country or region of residence.

Entire Agreement: These Terms, together with the Privacy Policy, Responsible Gaming Policy, and any specific bonus or promotion terms, constitute the entire agreement between you and 12bat with respect to your use of the Platform and supersede all prior agreements, representations, and understandings.

Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be modified to the minimum extent necessary to make it enforceable. All other provisions shall remain in full force and effect.

Waiver: 12bat's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision in the future.

Assignment: You may not assign or transfer your account, rights, or obligations under these Terms to any third party without prior written consent from 12bat. 12bat may assign its rights and obligations without restriction.

Language: These Terms are written in English. In the event of any translation being made available, the English version shall prevail in the event of any inconsistency or dispute.

Contact: For all queries relating to these Terms, please contact us at [email protected]. Our support team is available 24 hours a day, 7 days a week.